How does virgin mobile work

This seems to be the case with customers at the moment. For all the concerns about customer service and value, the network is doing some things right. Outside the EU, roaming can get expensive.

Virgin throws in a few useful extras, including free messaging on WhatsApp, Facebook Messenger and Twitter, with no impact on your data allowance, along with free Wi-Fi at 3. Virgin Mobile should have everything going for it. However, apart from the name, what does this new coming together actually mean? What impact will it have on existing customers? And what services will Virgin Media O2 offer? First announced in May and ratified by the UK's Competition and Markets Authority a year later, Virgin Media and O2 have now combined in a deal to become one communications giant.

Virgin Media did already offer mobile services, but as an MVNO mobile virtual network operator , which meant it used a different network's mobile service to connect its customers.

It currently uses Vodafone's network - having originally used EE's. Find out more about Data Rollover. To save your monthly data allowance for other fun stuff, you can use messaging on certain social media apps without eating into the data on your new 4G plan. Data-free messaging on these apps come with your new 4G plan as standard. Find out more. However, because 4G is so much faster, you might get through your data more quickly than usual. Check the 4G coverage near you. Thinking of becoming a Virgin Mobile Pay Monthly customer?

View amazing tariffs. Yes, you can! It depends on where you are in your contract. You can! Find out more. In this article. Before signing up for a new phone deal, read our review of Virgin to see how it did in our regular mobile phone satisfaction survey. In our latest survey we spoke to more than 3, real customers from 15 of the biggest phone providers, including Vodafone, O2, Vodafone and Three.

They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get. In this in-depth review of Virgin Mobile, we'll:. Only logged-in Which? Virgin Mobile uses the Vodafone network. Virgin Mobile is a virtual provider, which means it uses another provider's infrastructure — in this case, Vodafone's.

It offers 3G, 4G and 5G coverage. To check coverage where you live use our free interactive mobile network coverage map.